Privacy Policy

We are committed to safeguarding your data and taking necessary steps to ensure your data stays secure.

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly. If you do not consent to providing us with that data, when requested, we may not be able to perform the services that you have asked for. We will only collect this data where necessary and take necessary steps to ensure this data is kept secure. We will never share your personal data with third parties.

You have the right to receive information about the personal data we hold on you. You can obtain a copy of the information we hold about you by contacting us by sending an email to [email protected]. If you are concerned that any of the information we hold on you is incorrect, please contact us.

How we collect your data

We collect your data upon you filling out your details via the order form on our website. This data is kept secure and is not shared with anyone.

What we do with your data

We archive your data and may refer back to it when deciding how to improve our services. We also use email data to send out special offers and make you aware new services.

How we protect your data

We store your data online using Digital Ocean. Every effort is made to ensure our databases are kept secure using the latest technologies with encryption in transit.

Any online correspondence is encrypted and is kept secure by Google.

How long we keep your data

We keep your data on file for 1 year in case of any problems with our product.

Cookies

To help make your experience better when using our website, we use cookies. Most browsers allow you to view, manage, delete and block cookies for a website. Guidance on how to control cookies for common browsers are linked below.

For more information about cookies, additional browsers and device types, please visit https://ico.org.uk/your-data-matters/online/cookies/

We use cookies to track page clicks, timings and other data which can help us improve your user experience. To achieve this, we use third parties. Please see below a list of cookies we use on our website:

Cookie Name Expiration Time Description
__cfduid 5 years Cloudflare cookie. Used to identify individual clients behind a shared IP address and apply security settings on a per-client basis.
_ga 2 years Google Analytics cookie. Used to distinguish users.
_gat 1 minute Google Analytics cookie. Used to throttle request rates.
_gid 24 hours Google Analytics cookie. Used to distinguish users.
_hjIncludedInSample 1 year Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.
_hjid 1 year Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
uuid 30 days Novello Rose cookie. A unique identifier used to distinguish users.

We tell Google to anonymise your personal data by removing part of your IP address. More information can be found here: https://support.google.com/analytics/answer/2763052

We run Hotjar to gather data on where users are clicking on pages and how they are viewing single and multiple pages, and to ask simple polls. These cookies record if a user has answered the question or hidden the notifier, so that it stays hidden on all pages.

For more information about the cookie we use from CloudFlare, please follow this link: https://support.cloudflare.com/hc/en-us/articles/200170156-What-does-the-Cloudflare-cfduid-cookie-do-

For more information about the cookies we use from Google Analytics, please follow this link: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Complaints

If you want to complain about how we have used your personal data please send an email to [email protected]. You also have the right to complain to the Information Commissioner’s Office, the UK’s Data Protection Regulator. Please visit their website for further information: www.ico.org.uk.